Return & Refund Policy

Last updated: October 2025
Generated with the help of an AI Language Model (LLM) — may contain unintentional errors. Please notify us at [email protected] if you notice any inaccuracies. Any incorrect statements not representing our true business intent or practices will be corrected and treated as per the clarified version.

1. Overview

At Print3D by Samaikya (https://print3d.banthias.org), every product is custom-made with care. Because our items are 3D printed and made to order, returns and refunds are only accepted for items damaged in transit.

2. Eligibility for Return or Refund

You may be eligible for a return or refund only if:

  • The item was damaged during shipping, and
  • You can prove the damage through a clear, continuous unboxing video showing the unopened package and the damage clearly visible.

💡 Tip: We encourage all customers to record an unboxing video for every order.
Blurry, incomplete, or unclear videos cannot be accepted for verification.

3. Verification & Outcome

After reviewing your submitted video, Print3D by Samaikya will decide — at its sole discretion — whether to offer a refund or a replacement (return).
This decision will depend on product type, availability, and damage severity.

4. Shipping Insurance (Optional)

  • Orders are not automatically insured.
  • Customers may opt-in for additional shipping insurance for high-value items.
  • This must be requested after placing the order but before shipping.
  • The insurance covers damage up to the insured amount only and may include an additional charge.

Without this opt-in insurance, compensation will be limited to the store’s discretion.

5. Process to Claim

If your order arrives damaged:

  1. Do not open or discard the package.
  2. Record a clear unboxing video showing the unopened parcel and damage.
  3. Email the video and order details to [email protected] within 48 hours of delivery.
  4. Wait for confirmation and next steps from our support team.

6. Exclusions

  • No returns or refunds for change of mind, fit issues, or printing variations typical to 3D printing (such as layer lines or minor surface differences).
  • Unclear or edited videos will not be accepted as proof.
  • Claims made after 48 hours of delivery will not be eligible.

7. Contact

For any questions or corrections regarding this policy, please reach us at:
📧 [email protected]